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A retailer provides retail services, such as billing and customer service, to consumers. Retailers also obtain electricity and natural gas to meet the needs of their customers through competitive marketplaces. Albertans may choose to continue receiving their energy from a default retailer also referred to as the regulated rate provider , that is regulated by the Alberta Utilities Commission, , or they may choose to obtain their energy from a competitive retailer, where they sign a contract agreeing to a set price structure for the commodity with a competitive retailer of their choice. The Alberta Utilities Commission only reviews the rates charged by regulated rate providers and does not regulate the rates of competitive retailers nor have any jurisdiction over the service provided by competitive retailers. Each distribution company is required to provide default retail service to customers who have not chosen a competitive retailer. Default retailers will purchase energy and provide billing services to customers that do not sign a contract with a competitive retailer. They are responsible for performing all of the necessary work on their system, such as connecting and disconnecting customers, operating and maintaining the distribution systems, building further distribution systems when required, replacing infrastructure when it is past its service life and providing meter reading services. Delivery charges and services remain fully regulated by the AUC. Distribution companies are considered natural monopolies. The provision of utility service is highly capital intensive in nature as there are high fixed costs associated with the facilities required to get natural gas, electricity and water to end use customers.
Enrol in the 3 Year FreeSave plan and enjoy one month free natural gas and one month free electricity. Plus, get an all-new Amazon Echo Dot on us! If you've been searching for an energy service provider and are looking for natural gas services or electricity rates in Edmonton that suit your needs, look no further!
Moving can be a stressful time. Use these tips to help reduce the anxiety and prevent unexpected expense. In Alberta, you have options when buying electricity and natural gas. If you need to open a new account, a company offering the regulated rate option RRO can set up an account for you immediately, or even backdate if required. A competitive company can take from days to set up services in your name.
Avoid Utility Scams: Please be aware that fraudsters are targeting utility customers to extract funds or personal details. We love to support and participate in various programs that make a difference in the provinces that we serve. We offer services in HVAC repair, replacement and maintenance, as well as water heater purchase and repair.